Returns & Exchanges

Returns

We’re pretty stringent with our quality control, but occasionally something might slip through the cracks. If your product is faulty, or we sent you an incorrect order by mistake, contact us within 28 days and we will either:
(1) Send you out a new copy without the need for you to return the faulty item; or
(2) Send you out a new copy, and will kindly request that you send back to us the incorrect item you have received. If eligible a pre-paid returns slip will be mailed to you. 

If you change your mind (it happens to the best of us), or wish to return an unwanted gift, please contact contact us as we would love to help you exchange or refund your purchase if returned within 30 days of delivery. There are a few things to note: the return shipping isn't covered and refunds need to be sent to the original purchaser's method of payment. All items must be returned in original condition and in the original packaging. No refund can be provided if the item is not able to be re-sold.

All requests for a return due to it the item received as faulty or an incorrect item will require a photo to be provided to us and approved for a return.

Exchanges

We will happily help you process an exchange within 28 days of delivery. The item will need to be returned to us in its original condition with packaging intact and in a condition in which it can be re-sold. Please contact us for help.